Terms of Use (Beta)
Version terms-v4. Last updated 30 October 2026.
These Terms of Use (“Terms”) are a contract between you and TraceAnalysis-AI (“we,” “us”). They govern your use of the TraceAnalysis invited beta, including the website, accounts, diagnose flow, reports, chat, knowledge features, and related tools.
Contact: [email protected].
1. Who may use the beta
The TraceAnalysis invited beta is offered only in the United States. Access is by invitation. You must be 18 or older and able to form a binding contract. The beta is not directed to children under 13. You must not create an account or use this instance if you are located in the EEA, UK, or Switzerland. Do not share your login. You must enroll authenticator (TOTP) MFA when prompted. Do not use the service for anyone else's personal data without a lawful basis and without ensuring the data is appropriate for this beta.
2. The service (how it works)
You select a diagnostic ZIP in your browser. The ZIP is parsed and a privacy mask runs on your device (common identifiers redacted; session identity values renamed to stand-ins such as `device-1` and `app-1`). The ZIP file itself is never uploaded. A structured finding is sent to our servers. We apply a second privacy mask, an optional high-risk PII second pass (OpenMed) before language-model calls, retrieve curated knowledge / error-code catalog entries, and call a language model through our LiteLLM gateway (default alias `gpt-5.4-mini`, OpenAI API in the United States, with `store=false` on application requests — not a zero-retention promise; see the Privacy Notice). If the primary model is unavailable, a model we host ourselves may be used. Results (explanation, remediations, evidence, timeline, retrieval trace, curated error-code lookups) are stored with your account for 30 days by default unless you delete them sooner.
Chat and saved prompts are optional. Cross-report Compare is off by default; you may enable it on Profile. Knowledge proposals you submit may be reviewed by operators and, if approved, shared on the instance. Customer diagnostic ZIPs are never ingested into the knowledge base.
3. AI output and curated catalog
Explanations and chat replies are AI-generated. Curated error-code catalog entries are our original summaries that may link to public Microsoft Learn pages; they are not Microsoft documentation; TraceAnalysis is not affiliated with Microsoft — verify before you change devices or production systems.
Do not rely on TraceAnalysis as the sole basis for irreversible changes. You are responsible for validating recommendations in your environment.
4. Your responsibilities
- Provide accurate account information.
- Keep TOTP credentials secure; do not share recovery codes or authenticator access.
- Do not upload or paste secrets, passwords, API keys, or unlawful content into chat or knowledge proposals.
- Do not attempt to bypass rate limits, MFA, CSRF protections, or access controls.
- Do not reverse engineer the service except where applicable law allows.
- Comply with export controls and sanctions rules applicable to you.
5. Intellectual property
We and our licensors own the TraceAnalysis software, branding, curated knowledge, and error-code catalog text. You retain rights in content you lawfully provide. You grant us a limited license to process that content solely to operate the beta as described in the Privacy Notice and DPA. Feedback you give may be used to improve the product without obligation to you.
6. Beta disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” FOR INVITED BETA TESTING. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW. AI OUTPUT MAY BE WRONG, INCOMPLETE, OR UNSAFE IF FOLLOWED BLINDLY.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TraceAnalysis-AI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE BETA IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE BETA IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) USD $100. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent allowed.
8. Termination
We may suspend or end access at any time, including when the beta ends. You may stop using the service and request account deletion as described in the Privacy Notice. Provisions that by nature should survive (including §§5–7, 9–10) survive termination.
9. Governing law
These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law rules. Exclusive venue for disputes is the state or federal courts located in Nevada, except where applicable consumer law gives you mandatory rights in another forum.
10. Changes
We may update these Terms. The version identifier (terms-v4) will change when we do. Continued use after acceptance of a new version (where the product requires acceptance) means you agree to the updated Terms.